Read Chapters 5, 6, and 7, and answer the associated questions throughout your reading.
Explain the goals of effective business messages and the process for creating them.
Identify, gather, and develop the messages using the AIM planning process.
Describe and apply the following principles of writing style that improve ease of reading: completeness, conciseness, and natural processing.
Explain the trade-offs associated with richness, control, and constraints when choosing a communication channel.
Explain how to handle emotion effectively in online communications.
Describe strategies for effective instant messaging and managing digital message overload in the workplace.