Assignment Content
This week, you will apply what you have learned about cultural differences in verbal and nonverbal communication, including cultural perceptions, by evaluating effective communication strategies for varying cultures in the workplace.
Hint: Read requirements carefully and ensured you’ve addressed the correct audience, tone and format.
Review the Verbal and Nonverbal Intercultural Communication document.
Analyze the communication incidents that are occurring within a fictional German electronics manufacturing firm, which recently outsourced their IT department to an Indian subsidiary. The employees from both the German and Indian organizations are finding it difficult to effectively communicate and therefore work with one another. As the Human Resources Manager, you are part of an “emergency” human resources team brought in by the German firm to analyze what went awry with the visit from the India IT team.
Write a 750- to 850-word summary report in Microsoft Word for the board members of the German firm by including the following in your report, appropriately identified:
Outline the intercultural factors that caused tension between the German and Indian employees. Remember if you are citing facts, you must cite your reference!
Recommend strategies on how to improve the working atmosphere for the German managers and the India IT professionals, appropriately supported with your references (i.e. cite the expert upon whom you based your recommendations. Consider the following (this is to guide your strategy development, not a list of inclusionary items):
What actions should each group consider to improve relations with one another?
What questions should each group ask of the other to improve their working relationship?
What compromises should each group consider making, if any, to build rapport?
How can cultures that place different values on directness and hierarchy find a way to clarify issues and avoid misunderstandings? How can they get their questions resolved in a timely manner?
How do your suggestions encourage intercultural flexibility that does not interfere with either group’s feeling that they need to behave in contrast to their own culture?
Recommend measures that can help prevent similar incidents like these in the future to support other future partnerships across varying cultures. Consider the following:
Should prior training be considered for future organizational partnerships?
Explain why it is important to adopt strategies that are based on nonverbal communication and other cultural factors identified.
Reference specific intercultural elements and concepts within your report to support your analysis and recommendations.
Cite at least 2 credible references beyond your textbook to support your assignment.
Format your assignment according to APA guidelines.
Submit your assignment as a Word document, not a pdf.